Refund Policy

Last updated: July 2026

This policy explains how Waterproofing in UAE handles inspection fees, deposits, cancellations and payment disputes for waterproofing services in the UAE. Contracted work is also governed by your written quotation and warranty certificate.

Inspection fees

Where a paid diagnostic or inspection fee applies, it is stated before booking. If you proceed with the quoted works within the period specified on your quote, inspection fees may be credited against the project total as set out in that quote.

Paid specialist leak-detection or large multi-zone surveys that do not proceed to contracted works are generally non-refundable once the diagnostic service has been delivered — the value is in the report and findings, not in materials installed.

Deposits and cancellations

Project deposits reserve materials, crew scheduling and access coordination. Cancellation terms are set out in your written quotation. Deposits for customised materials ordered specifically for your project may be non-refundable once ordered from the manufacturer.

If you cancel before materials are ordered and crew is mobilised, deposit refund terms in your quote apply — typically partial retention to cover administrative and scheduling costs. Late cancellation after mobilisation may forfeit the deposit.

Rescheduling

Reasonable rescheduling for access or weather is accommodated when notified promptly. Repeated rescheduling that causes crew standby or material waste may incur charges stated in your contract.

Completed works

Payment for completed and accepted works is non-refundable. Acceptance occurs at handover when you receive documentation and the completed scope has been walked through — or when you occupy or use the area without raising defects within the period stated in your quote.

If you believe work does not meet agreed scope, notify us promptly in writing with photos. We inspect and remedy warranty-covered defects in accordance with your warranty certificate. Non-warranty remedial works are quoted separately.

Warranty vs refund

Warranty claims are not cash refunds — they are remedial works to the waterproofing system when failure falls within coverage. Exclusions — blocked drains, third-party damage, unrelated plumbing — are remedied under separate quoted scope. See warranty terms for the claim process.

Partial completion

Phased projects bill per agreed milestone. Works completed and accepted to that milestone are payable even if later phases are cancelled, unless your contract states otherwise.

Payment method disputes

Billing errors should be reported promptly with project reference and invoice number. Valid charges for completed scope remain payable while billing corrections are processed.

Inspection fee credits

When inspection fees apply, credit against contracted works is stated on your quote — including expiry period if any. Credits do not apply to unrelated future projects unless explicitly agreed in writing.

Force majeure

Extreme weather, access restrictions imposed by authorities or building management beyond our control may delay scheduling. Rescheduling terms are handled per your contract; deposits are not automatically forfeited for weather delays alone when work has not mobilised.

Dispute timeline

Payment and scope disputes follow a clear sequence: written notice with project reference, photos and invoice number; our inspection to confirm what was delivered versus what was agreed; then remedy under warranty, quoted remedial works, or refund only where contract terms and findings support it. Warranty failures are remedied — not automatically refunded — when coverage applies; see warranty. Payment disputes and warranty claims use different paths; mixing them slows resolution. Start via contact so files stay with the right team.

Disputes

We aim to resolve concerns fairly and quickly. Contact waterproofinginuae@gmail.com or our contact page with your project reference, quote number and supporting photos. Unresolved disputes may be subject to the governing law and jurisdiction in your written contract.

Scope variations after inspection

Written quotes reflect conditions visible at inspection. Hidden substrate damage — spalled concrete, failed screed, corroded deck sections — may require revised scope and price after prep begins. We photograph, stop and seek written approval before proceeding with extras. Declining approved necessary extras may limit warranty coverage for work installed over unrepaired substrate.

Non-warranty remedial works

Failures excluded from warranty — blocked drains, third-party punctures, unrelated plumbing — are quoted separately if you request our repair. Warranty claims and paid remedial scopes are handled through different processes; see our warranty page for claim steps.

Chargebacks and payment disputes

Initiating a chargeback or bank dispute without contacting us first may delay legitimate warranty assessment. Report billing concerns promptly with invoice number and project reference. Completed and accepted scope remains payable while good-faith billing corrections are processed.

Acceptance at handover

Works are considered accepted when you receive handover documentation and do not report scope defects within the period stated in your quotation — or when you occupy or use the treated area for intended purpose. Prompt written notice of visible defects speeds warranty assessment; delayed reporting may complicate distinguishing new failure from intervening damage.

Third-party damage after handover

Tilers, MEP contractors, antenna installers and landscape teams working on or through waterproofed surfaces after handover may cause failures excluded from warranty. Notify us before penetrations when possible; remedial works for third-party damage are quoted separately.

Deposit refund examples

If your quotation states that deposit is refundable when cancellation occurs before materials order and crew mobilisation, that term governs — not this summary page. Custom membrane kits, imported specialist products and long-lead items ordered to your specification may be non-refundable once the supplier accepts the order, even if works have not started on site. Always refer to the deposit clause on your signed quotation for the binding terms.

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